To find the required asset, use the READY 3D® search bar located at the top of the website.

Enter one or several keywords. Search accuracy depends on the specificity of your query.

Recommended approach:

• Use precise terms (e.g., “engine”, “low poly, character”, “PBR texture”).
• Combine multiple keywords to narrow results.
• Specify technical characteristics where relevant.

READY 3D® offers:

• 3D Models
• 3D Print Models
• 3D Textures (including PBR texture sets)

After entering the catalog or performing a search, you can refine results using available filters. READY 3D offers two types of filtering:

1. Filters on the main page:

These allow you to quickly narrow your search by broad categories before entering the full catalog. (See main page menu)

2. Filters on the models page:

(See models page)

Available filters may include:

• Category (characters, vehicles, interiors, mechanical parts, etc.)

• Purpose (game-ready, 3D print-ready, high-poly, low-poly)

• Price

• Popularity

• New arrivals

• Asset type (3D Model, 3D Print Model, Texture)

Filters can be combined to match your project requirements.

You can view all models from a specific author by clicking on the author’s name on the model page or by selecting an author from the Top Creators section on the main page.

No. READY 3D® provides digital assets.

These include:

•  3D Models

•  3D Print Models

•  3D Textures (including PBR maps)

After purchase, you receive a digital file, which can be used in accordance with the selected license.

If you require a physical object, you may use the 3D printing service (if available for the selected model).

READY 3D® assets are suitable for:

•  Animation and VFX

•  Game development

•  AR/VR applications

•  Architecture and visualization

•  Engineering and manufacturing

•  Marketing and product presentation

•  Prototyping and CNC production

All assets are intended for practical use, not only visual presentation.

Many models on READY 3D® are created with production-oriented geometry.

However, final suitability depends on:

•   Manufacturing technology

•   Materials used

•   Equipment limitations

•   Project-specific technical requirements

Buyers are responsible for verifying compatibility before production.

A model is considered print-ready if:

•   It is listed in the 3D Print Models category;

OR

•   It has a clear “Print ready” attribute on its product page.

If neither of these indicators is present, direct 3D printing is not available.

Not all 3D models are suitable for manufacturing. Some are intended solely for rendering, animation, or game use.

Before purchasing a model for 3D printing, review:

•   File format (typically STL)

•   Dimensions and scalability

•   Wall thickness

•   Watertight / manifold geometry

•   Support requirements

If uncertain, contact support prior to purchase

Yes.

Users may upload their own 3D files for printing provided that:

•   They hold full rights to the file.

•   The file meets technical production standards.

•   The platform reserves the right to decline production if requirements are not met.

Direct printing is unavailable if the model:

•  Is not listed under 3D Print Models;

AND

•  Does not include a 3D Print compatibility attribute.

However, in certain cases, model adaptation for 3D printing may be possible.

Buyers may contact support to:

•  Assess technical feasibility

•  Receive a quotation for adaptation

•  Confirm production timelines

Model adaptation is a separate paid service and depends on the original geometry and structure of the asset.

Yes, depending on the license type:

Personal Use Only License allows printing for personal use, gifts, or charitable purposes only. Selling physical products is not permitted.

Extended Use License allows commercial use, including creating and selling physical products, provided the model is part of a larger work and does not represent the primary value of the product.

The digital model file may not be resold, transferred, or redistributed in original or modified form.

Full licensing details are available via the License page.

Supported formats vary by asset.

Common formats include:

•  OBJ

•  FBX

•  STL

•  STEP

•  GLTF

•  PNG / JPG (for textures)

•  Full PBR texture sets (Albedo, Roughness, Normal, Metallic, AO, etc.)

The complete list of included formats is always displayed on the product page before purchase.

This depends on the specific asset.

The product page specifies:

•  Included texture maps

•  Material setup

•  UV mapping availability

•  PBR workflow compatibility

RAEDY 3D® also offers standalone 3D Textures suitable for:

•    Game engines

•    Real-time rendering

•    Visualization

•    Product rendering

•    Architectural workflows

Yes, but not all models include rigging or animation.

1. The product page indicates:
2. Rigging availability
3. Animation clips or scenes
4. Polygon count
5. LOD availability
6. Engine compatibility (e.g., Unity, Unreal Engine)

Buyers are responsible for confirming compatibility with their software environment.

Yes, depending on the selected license.

Personal Use License

•  Non-commercial use only.

•  Resale of products is not permitted.

Extended Use License

•  Commercial use allowed.

•  Use in games, marketing, AR/VR, film permitted.

•  Production and sale of physical items allowed if the model is integrated into a larger product.

Yes. Modification is allowed within the scope of the selected license.

No.

If you are not the original author, resale or redistribution is strictly prohibited.

It is forbidden to:

•   Resell the digital file in original form

•   Resell a modified version as a standalone asset

•   Distribute the file for free or commercially

•   Upload it to other marketplaces, stock platforms, or digital services;

•   Share it with third parties

•   Use it to create a competing digital asset

Even under an Extended License, the digital file remains the intellectual property of the author.

Models may only be used as part of a larger project (game, scene, visualization, physical product, etc.) in accordance with the license terms.

If the license requires attribution, the author's name and source must be credited.

If not required, attribution remains recommended as professional practice.

After completing payment, your purchased assets can be accessed in the following ways:

• The Download button becomes available on the product page.

•  A download link is sent via email with the invoice.

•  The file is available in your account under Your Invoices.

​Yes. Purchased assets remain available for re-download through your READY 3D® account.

•  The Download button becomes available on the product page immediately after payment.

•  A download link is also sent along with your invoice to the email address provided during registration.

•  Additionally, you can access the download link at any time in the Invoices section of your personal account.

READY 3D® accepts:

•  Bank cards (via Stripe)

•  PayPal

•  Bank transfers

Available payment methods are displayed at checkout depending on the user’s region and selected currency.

Detailed information about payment policies, refunds, and billing can be found in the Billing Policy section.

​

Yes. All your purchases are stored in your account dashboard under Your Invoices, providing a complete order history, download links, and license information. This allows you to quickly locate any purchased 3D models and download them again if needed.

Registration ensures:

•  Secure transactions

•  Order tracking

•  License validation

•  Legal protection

•  Access to support

Only if an official invoice for a legal entity is required. For personal purchases, an email address is sufficient.

Yes. READY 3D® provides the ability to develop custom 3D projects based on technical specifications — from simple objects to industrial solutions.

You can submit a request via the form on the website and discuss details with the team.

Available payment methods are displayed at checkout.

Refunds or order cancellations are possible in accordance with READY 3D® platform policies.

• Digital 3D models: cancellations or refunds are only available before the file has been downloaded.
• 3D printing orders or custom projects: once production or project work has started, cancellations are not possible.
• 
  

Detailed refund and cancellation terms are available in the Billing Policy section.

A buyer’s rights are defined by the type of license and the usage terms specified on each product page.

Under the selected license, you are granted the right to use the model in personal or commercial projects (depending on the license), as well as the right to download and use the file within the permitted scope.

It is recommended to review the license details before purchase. Detailed information about rights and restrictions is available in the Licenses section.

If the file appears damaged or inconsistent with the description:

•  Verify format compatibility.

•  Check your software settings.

•  Contact support via email or ticket system.

The support team may coordinate with the asset author if necessary.

Yes.

All assets are reviewed prior to publication and distributed in non-executable formats (STL, OBJ, FBX, etc.).

READY 3D® may offer customized conditions for recurring clients or enterprise projects.

Bulk purchases do not automatically qualify for discounts.

Special terms are discussed individually with support.

READY 3D® is an international marketplace for selling 3D models, 3D print-ready models, and 3D textures under transparent collaboration terms and a high royalty structure.

Platform Advantages

•  80%–90% royalty per sale

•  Non-exclusive distribution

•  Minimal bureaucracy

•  Multi-currency pricing (GBP / EUR / USD)

•  Built-in promotional tools

•  Opportunity to receive custom project requests

•  Active professional community

•  Access to AI tools to expand creators’ capabilities

READY 3D® supports both creative and production-oriented industries.

1.   Visit the READY 3D® website.

2.   Click Sign In.

3.   Complete the registration process.

4.   Provide accurate payout details.

Once registered, you gain access to your creator dashboard.

⚠ Payout information must be accurate, as it is used for royalty distribution.

Assets can be uploaded via:

•  The Upload button on the homepage

•  The My Shop section in your dashboard

From your dashboard, you can:

•  Edit descriptions

•  Update files

•  Manage previews

•  Select license types

•  Set pricing

Track sales performance and access additional tools for efficient store management

Go to: My Shop → My Goods

To edit a model:

1.  Select the asset.

2.  Click Edit Goods.

3.  Apply the required changes.

To quickly adjust the title or price, use the ✏ icon in the asset list.

•  Click the three-dot menu (⋯) next to the asset.

Select:

•  Unpublish — removes the asset from public listing

•  Delete Good — removes it from the active catalog

⚠ If the model has already been purchased, it cannot be permanently deleted.

It will remain accessible to previous buyers for re-download.

Yes. All assets must comply with READY 3D® quality standards.

Requirements include:

•  Clean and correct geometry

•  Proper scale

•  Accurate file structure

•  Valid declared formats

•  Complete and professional descriptions

•  High-quality previews

Full details are available in the Product Guidelines section.

​

Assets become visible immediately after publication.

A parallel technical review is conducted to verify:

•  File integrity

•  Format accuracy

•  Opening functionality

•  Compliance with description

If issues are identified, the creator receives a notification with required corrections.

Serious violations may result in temporary unpublishing until resolved.

Creators earn between 80% and 90% in royalties per sale, based on their account status and sales volume.

The final royalty rate is applied at the moment of transaction.

Yes.

Creators retain:

•  Full copyright

•  Commercial rights

•  The right to sell on other platforms

READY 3D® receives a non-exclusive license to host, promote, and sell the asset.

Yes. READY 3D® does not require exclusivity.

Creators set their own pricing in GBP, EUR, and USD.

The primary payout currency is selected during registration and cannot be changed later.

Other currencies are automatically converted based on the current exchange rate and may be adjusted manually.

Note: If no price is specified, the model is published as free and becomes available for download to all registered users.

Once a price is set, the On Sale option becomes available, allowing the creator to apply a discount.

Free models can be used as a portfolio promotion strategy

Payouts are processed monthly, no later than the 20th calendar day

(or the next business day if the 20th falls on a weekend or holiday).

Payouts are currently processed monthly regardless of accumulated earnings.

READY 3D® reserves the right to apply the £100 minimum threshold in the future.

Available methods may include:

•  Bank transfer

•  PayPal

•  Other region-dependent payment systems

The available payout options are displayed in the creator’s dashboard.

Your Credit Balance shows the total amount you have earned from sales during the current month.

At the end of the month, an invoice is automatically generated, and the funds move to On the Way — this indicates earnings that are in transit and will be included in the next payout cycle.

If a refund is issued in accordance with the platform’s Refund Policy:

•  The corresponding royalty amount is deducted from the creator’s balance.

•  If payment has already been processed, the adjustment is reflected in the next payout cycle.

Creators are solely responsible for complying with tax regulations in their country of residence.

READY 3D® does not withhold taxes unless required by applicable law.

Yes.

Buyers may request:

•  Model customization

•  3D print adaptation

•  Fully custom 3D development

All communication must take place through the platform.

All communication related to custom 3D projects is conducted through the READY 3D® platform.

This ensures transparent and organized messaging, centralized storage of project discussions and technical requirements, and greater confidence for both parties while reducing the risk of misunderstandings or disputes.

Yes — before confirmation or before work begins.

Once work has started, cancellation must be mutually agreed through the platform.

READY 3D® provides creators with a set of tools to effectively promote their 3D models:

•  Featured placements and collections — models can be included in curated selections and showcased on the platform’s homepage.

•  Paid advertising — promotion via Facebook, Instagram, Pinterest, Google, and YouTube.

•  Dynamic showcase — your models are immediately visible to buyers with direct access to purchase or your creator portfolio.

•  Search and discovery — buyers can easily find your models through categories, filters, and author pages.

•  AI tools — tools to promote content, find clients, and support freelance workflows.

These features help increase model visibility, attract buyers, and build a strong creator brand on the platform.

⚠ Asset visibility depends on model quality, technical accuracy, presentation quality, and creator activity.

The creator retains ownership of the uploaded 3D models and grants READY 3D® a non-exclusive license to host, promote, and sell them through the platform.

The creator has the right to:

•  define the licensing terms for their models;

•  set pricing (in accordance with platform rules);

•  receive royalties in accordance with the platform’s terms.

​

For full details on creator rights and obligations, please refer to the Seller Agreement.

If you discover a copyright infringement or unauthorized use of content on READY-3D®, you should submit an official notice using the procedure provided on the platform or contact our support team.

Your request must include:

•  sufficient evidence of ownership

•  a description of the alleged infringement

Upon receiving your submission, we will review the claim and, if the infringement is confirmed, take appropriate action in accordance with our platform policy and applicable law.

For more detailed information on the complaint procedure, please refer to:

READY-3D Terms of Delivery and Services

READY-3D® provides a community forum where creators can:

•  Discuss 3D modeling and printing issues

•  Share sales and marketing experiences

•  Request feedback on their models

•  Discuss the platform’s technical requirements

•  Find partners for collaborative projects

The forum helps creators exchange knowledge, find new ideas, and develop professional skills within the READY-3D® community.

You can request feedback from other creators in the forum section. Community members provide recommendations on optimizing models, descriptions, and visual presentation.

Yes. On the forum, you can find partners for collaborative projects, joint ventures, or knowledge exchange.  

All news and new feature announcements are posted in the relevant forum section. Creators can leave suggestions and share their opinions.

READY 3D® supports payments in the following currencies:

•  British Pounds (GBP)

•  Euros (EUR)

•  US Dollars (USD)

Prices are automatically displayed based on the user’s region:

•  United Kingdom — GBP

•  Europe — EUR

•  Other regions — USD

This allows buyers to see prices in a familiar currency and simplifies the checkout process.

READY 3D® accepts payments through the following methods:

•  Stripe (credit and debit cards and supported payment methods)

•  PayPal

•  Bank transfer (IBAN / SWIFT)

The currency of the charge is determined by the buyer’s bank or payment provider.

Some banks or payment providers may apply currency conversion or international transaction fees if the payment is processed in a currency different from the buyer’s bank account.

These fees are determined by the bank or payment provider and are not controlled by READY 3D®.

Currently, prices are displayed automatically based on the user’s region:

•  United Kingdom — GBP

•  Europe — EUR

•  Other regions — USD

Manual currency switching is not available at the moment.

Yes.

Invoices are generated automatically after each successful transaction and sent to the email address associated with the account.

•  Buyers receive an invoice confirming the purchase and transaction details.

•  Creators receive a sales invoice for their records.

Invoices are also available in the user dashboard and can be downloaded for accounting purposes.

Yes.

All payments on READY 3D are processed through trusted payment providers:

•  Stripe (PCI-DSS certified payment processor)

•  PayPal

•  Bank transfers (IBAN / SWIFT)

These providers use modern encryption and tokenization technologies to protect payment information.

READY 3D® does not store full credit card details on its own servers.

Payment data is securely handled by certified payment providers.

Payment data is handled in accordance with UK regulations and international security standards.

For more details, please refer to our Billing Policy.

No.

Model prices on READY 3D® do not include taxes. The price displayed on the model page is the final amount paid by the buyer.

No additional taxes or fees are added during checkout, so buyers pay exactly the price shown for the model.

Refunds may be granted in limited circumstances.

A refund request may be approved if:

1. The model has not been downloaded, or
2. The downloaded file is corrupted, incomplete, or technically defective.

Requests related to defective files must be submitted within 24 hours of the download and may require supporting evidence.

Refunds cannot be granted for files that have been downloaded and subsequently used, modified, or incorporated into a project.

READY 3D reserves the right to decline refund requests that appear abusive or fraudulent.

All refund requests are reviewed by the READY 3D support team.

To request a refund, please contact support via the Help button in the website footer or at 3dsupport@c-mes.co.uk.

If a buyer disputes a payment through their bank, PayPal, or card provider, the payment processor will investigate the case.

Creator payouts are not automatically suspended during this process.

If the dispute is resolved in favor of the buyer and a refund must be issued, the corresponding transaction amount may be deducted from the creator’s payouts. Any chargeback or processing fees imposed by the payment provider may also be applied.

If the dispute occurs close to the payout date and the deduction cannot be applied to the current payout, the amount may be deducted from the next payout cycle.

Yes.

READY 3D facilitates payments between buyers and creators by processing transactions through trusted payment providers such as Stripe, PayPal, and bank transfers (IBAN / SWIFT).

READY 3D acts as the platform that enables transactions and distributes creator royalties according to the platform’s payout system.

During registration, creators choose the currency in which they want to receive royalties:

•  GBP

•  EUR

•  USD

Once selected, the payout currency cannot be changed, so it is important to choose the preferred currency during registration.

Creators can receive payouts using the following methods:

•  PayPal

•  Bank transfer (IBAN / SWIFT)

International payments may also be received through services such as Payoneer, when using bank details compatible with IBAN and SWIFT/BIC.

Creators can choose the payout method that best suits their region and banking setup.

Currently, creator payouts are processed once per month, regardless of the total accumulated balance.

We automatically deduct our platform commission from each sale.

The remaining amount represents the creator’s royalty and is displayed in the creator’s account dashboard.

We then send the full royalty amount shown in your account to your selected payout method.

Please note that payment providers such as PayPal, Payoneer, or banks may apply their own transaction or currency conversion fees. These fees are set by the providers and may be deducted from your payout according to their policies.

We do not control these fees and are not responsible for the final amount received after such deductions.

Creators are responsible for declaring and paying any applicable taxes in their country of residence.

Yes.

All READY 3D users can access their purchase and payment history in their account dashboard.

The dashboard includes:

•  purchased models and services

•  payment dates and amounts

•  order status

•  downloadable invoices

This allows users to track their transactions and maintain records for accounting or tax purposes.

Yes.

Creators can view detailed sales information directly in their dashboard, including:

•  model name

•  date of sale

•  sale price (amount)

•  royalty (payout amount)

•  number of sales (quantity)

•  payment status

•  buyer’s username and country

•  number of downloads

In addition, creators can also see aggregated metrics such as total sales, total amount, and total royalty.

Creators can export their sales data by clicking the Export button. The data will be downloaded as an Excel file containing the full detailed report.

Personal contact information such as email addresses is never shared with creators.

Creator earnings are calculated based on the model sale price and the platform commission rate.

The commission rate depends on the creator’s level in the READY 3D system (for example Junior, Senior, or VIP).

The general formula is:

Sale price

– platform commission (based on creator level)

= creator royalty

Creators can view a detailed breakdown of each sale in their dashboard.

All rights to 3D models and other content uploaded to the platform remain with the creator.

We are granted a non-exclusive license to use the content for the purposes of sale, distribution, display, and promotion across our platform, social media, and marketing materials.

Creators retain full ownership and are free to grant similar rights to third parties at their discretion.

For more details, please refer to the  Seller Terms

Creators may upload the following types of assets:

•  3D model files

•  3D printable files

•  3D textures and related assets

All uploaded content must be safe and must not contain:

•  viruses, malware, trojans, or any harmful code

•  files or materials that may damage or disrupt third-party systems

Creators are fully responsible for the content they upload and must ensure:

•  compliance with applicable laws and regulations

•  respect for intellectual property and third-party rights

We offer two types of licenses:

•  Personal Use Only License — for non-commercial use only. The model may be used by a single user and must not be used in any commercial projects or activities that   generate revenue.

•  Extended Use License —  for commercial and professional use. This license allows the model to be used in business and organizational projects, including games, films, advertising, visualizations, software, and physical product creation.

  For more detailed information, please refer to the Seller Terms.

• Personal Use Only License

         •  Non-commercial use only

         •  Suitable for personal projects, learning, or private content

         •  No income generation or commercial activity is allowed

• Extended Use License

         •  Commercial and professional use

         •  Can be used in business projects, advertising, games, films, software, marketing materials, and other commercial products

  For more detailed information, please refer to the Seller Terms.

After purchase, the buyer may use the model in accordance with the selected license, including:

•  use in personal or commercial projects (depending on the license type)

•  integration into games, applications, visualizations, and media projects

•  creation of digital or physical end products where the model is incorporated as part of a larger project.

All usage must strictly comply with the terms of the purchased license.

  For more detailed information, please refer to the Seller Terms.

Regardless of the license type, buyers may not:

•  resell, distribute, or publish the model as a standalone digital file

•  share, transfer, or sublicense the model to third parties outside the scope of the license

•  use the model in any way that violates applicable laws or third-party rights

•  make the model available in a way that allows others to download, extract, or access the source file

For full details, please refer to the  Seller Terms.

Yes, but only with an Extended Use License. This license permits using 3D models in commercial projects, including:

•  Games and software

•  Films, videos, and digital media

•  Advertising and marketing materials

•  Architectural visualization and design

•  Physical products, including 3D printing

The model must be part of a larger project or final product and cannot be distributed or sold as a standalone digital file.

Personal Use Only License does not allow using models in products intended for sale.

For more detailed information, please refer to the Seller Terms.

Creators are solely responsible for the 3D models and any other content they upload to the platform.

By uploading content, creators confirm that:

•  they have the necessary rights to publish and distribute it

•  the content does not infringe any third-party rights or applicable laws

Creators are fully responsible for any consequences arising from the publication of their content.

We act solely as a platform for the distribution and promotion of content. We do not own user-uploaded materials and do not assume liability for their content.

For more detailed information on rights, obligations, and warranties, please refer to the Terms of Delivery of Products and Provision of Services.

Creators retain full ownership of their 3D models — we do not transfer copyright.

The platform ensures:

•  licensing of content according to the selected license and creator settings

•  public display and promotion without transferring rights

•  monitoring of license compliance to prevent unauthorized use

•  tools for creators to manage sales, downloads, and licenses

Creators can control whether their models may be used for AI training. If this option is not enabled, such use is not permitted.

For more detailed information on rights, obligations, and warranties, please refer to the Terms of Delivery of Products and Provision of Services.

In case of copyright infringement, the party responsible for the violation bears full legal responsibility.

We act solely as a platform for the listing and sale of content and do not acquire ownership of user-uploaded materials.

In case of a reported infringement:

•  we may remove or restrict access to the content

•  the rights holder may submit a complaint through the platform

•  in serious cases, we may cooperate with rights holders and relevant authorities

All legal consequences arising from infringement are the responsibility of the infringing party.

For more details, please refer to the Terms of Delivery of Products and Provision of Services.

If you believe your rights have been violated, you may submit a complaint via our support team or by email at 3dsupport@c-mes.co.uk, including:

•  a link to the content that allegedly infringes your rights

•  proof of ownership (e.g., authorship or license)

•  your contact information for follow-up

Incomplete requests may not be processed.

We will review the complaint and, if necessary, take appropriate action in accordance with our policies and applicable law.

Yes, we may remove content or suspend/terminate an account in cases including, but not limited to:

1.     Copyright infringement or intellectual property violations

2.     Upload of content that violates laws or platform policies, including:

         •  malicious files (e.g., viruses, trojans)

         •  pornographic content

         •  content promoting hatred, discrimination, or violence

         •  content infringing third-party rights

3.     Providing false or misleading account information, including payment details

4.     Violation of financial obligations, including refunds or payment-related issues

5.     Serious or repeated violations of the Terms of Use

We reserve the right to take such actions at our discretion and, where appropriate, without prior notice.

We aim to resolve issues in a fair and proportionate manner.

For more details, please refer to the Seller Agreement.

The creator retains all rights to their content. However, any use of a model in production, commercial projects, or other applications is the sole responsibility of the buyer.

We act only as an intermediary, providing the platform for the sale and distribution of content, and do not assume responsibility for how models are used after purchase.

We collect and process personal data in accordance with GDPR and our Privacy Policy.

Personal data is used for:

•  account registration

•  order processing

•  service provision

•  customer support

•  platform security

•  marketing communications (with user consent)

We protect user data using encryption and ISO 27001 security standards. Data may be processed by our staff and trusted partners, including those located outside the EEA, in compliance with applicable data protection laws.

Users have the right to:

•  access their data

•  correct or update their information

•  restrict or delete their data

•  withdraw consent at any time

Yes. We process and store personal data in compliance with GDPR and applicable UK data protection laws.

We implement appropriate technical and organizational measures to ensure data security and to protect user rights.

For more details, please refer to the Privacy Policy.

Custom projects on READY 3D®, including 3D modeling, visualization, and other creative services, are carried out under individual terms agreed between the creator and the client.

We act as an intermediary, facilitating communication and supporting the project process.

All key terms — including scope of work, deadlines, pricing, rights to the final deliverables, and responsibilities — are defined in a separate agreement between the creator and the client.

For more details, please refer to the Terms of delivery & services.

In case of issues with a product or payment, users may submit a claim through the platform or contact our support team.

Returns, warranties, and the 30-day return policy are applied in accordance with the rules described on the website. Each case is reviewed individually.

For more detailed information, please refer to the Terms of delivery & services.

Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected.

Financial and transaction data is retained for at least 6 years in accordance with applicable UK legal and accounting requirements.

In certain cases, data may be retained for longer where required by law or for legitimate business purposes (e.g., dispute resolution or regulatory compliance).

After this period, data is securely deleted or anonymized.

Our platform is available to users worldwide.

All activities are governed by the laws of England and Wales. We also comply with applicable international data protection standards, including GDPR for users in the EU, unless otherwise required by mandatory local laws.

Any disputes arising from the use of the platform shall be governed by and construed in accordance with the laws of England and Wales.

All legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For more details, please refer to the Terms of delivery & services.

You can contact READY 3D® support in several ways:

• via the online chat on the platform;

• by creating a support ticket;

• via the Help page available in the footer of the main website;

• by email: 3dsupport@c-mes.co.uk or support@c-mes.co.uk.

Requests are processed on business days (Monday–Friday) from 9:00 to 18:00 (London time). Response times may vary depending on the complexity of the request; however, the READY 3D® team strives to respond as quickly as possible. All inquiries are protected and processed in accordance with GDPR and the Privacy Policy.

READY 3D® users can contact support through the following channels:

• online chat on the platform;

• support ticket system;

• Help page available in the website footer;

• email: 3dsupport@c-mes.co.uk or support@c-mes.co.uk.

The support team reviews all requests and responds in the order they are received.

Yes, we use our own AI solutions specifically developed for READY 3D® users. Each AI is trained to perform specific tasks, provide fast and accurate responses, and assist with navigation and platform instructions.

An initial response may be provided instantly through our specialized AI tools. If a request requires additional verification or expert involvement, the response time typically ranges from 1 hour to 2 business days, depending on the complexity of the issue and current support workload. This ensures that users receive accurate assistance, while AI acts as the first level of support, complementing — not replacing — the READY 3D® expert team.

You can track the status of any order or custom project through your READY 3D® account:

• For standard 3D models — order details and downloadable files are available in the “Your Orders” section.

• For custom projects — status is shown in the “Projects” section, including progress, timelines, performer comments, and intermediate results.

• You can also check the status directly via the platform chat or by contacting support at 3dsupport@​c-mes.co​.uk / ​support@c-mes.co.uk.

•  A custom project order can only be cancelled before work has started.

• If work has already begun, refunds are not provided, as resources and effort have already been invested by the creator.

• In case of partially completed work, the parties may agree on a partial refund proportional to the unfinished part of the project.

• To request a cancellation or partial refund after work has started, you must contact support and provide the reason along with relevant details.

Order status, progress, and project details can be viewed in your account.

Customers can also communicate directly with the creator via the platform.

To contact support, you may use any of the available support channels listed above.

If a promo code does not work or a discount is not applied, you can contact support through any of the available support channels.

Please provide the promo code and order details — our team will verify its validity, expiration, and correct application, and assist in resolving the issue. 

• Enter the promo code during checkout in the designated field.

• The discount is applied automatically after entering a valid code.

• A promo code can typically be used once per user unless stated otherwise.

• Ensure that the code is valid and meets the promotion conditions (expiration date, minimum order value, applicable categories).

If a promo code does not work or a discount is not applied, you can contact support through any of the available support channels.

Yes, READY 3D provides detailed instructions and documentation for users, including:

• Guides for creating and selling 3D models;

• Descriptions of licenses and content usage rules;

• Instructions for custom projects and order management;

• Guides on using promo codes, discounts, and managing your account;

• Detailed instructions on connecting and using READY 3D AI tools to support processes such as client acquisition, pre-contract communication, and more;

• Answers and frequently asked questions.

All materials are available on the website and in the user account dashboard. For additional assistance, you can contact support through any of the available support channels.

Users can request clarification on any questions regarding licensing, 3D model usage, copyright, and platform compliance by contacting support through any of the available channels.

Responses are typically provided instantly via artificial intelligence tools. For more complex inquiries, replies may take anywhere from 1 hour up to 2 business days, depending on the complexity of the request and the current workload of the support team.

READY 3D® provides support in the user’s language, including responses via online chat and AI tools.

For more complex inquiries requiring expert review or detailed analysis, responses are provided in English.

Users can access the platform via a mobile browser, using registration through Google, Facebook, or email. The same interface and account data are available as on the desktop version.